FAQ

FAQ

SERVICES

1 / What are the types of services you offer?

Paper Styling, an array of ready-made collection where you can customize the colour and words to suit your theme. The designs are translated into beautifully designed paper products such as invitation, wedding day stationery, reception details, signage, custom monograms and personal stationery.

Wedding Styling, a design service where we help you to create a focused idea that is applied throughout the entire event to create a cohesive look or theme. Branding an event is the perfect way to define your style as a couple.

For example, if you’re having a wedding by the beach and your color palette is navy blue and white, to brand the event, you could:

- Send invitations printed in Navy ink on white paper with a seashell wedding logo/motif.
- Include the seashell motif on your wedding programs.
- Incorporate blue and white décor at the reception.
- Incorporate large white shells in the centerpieces at the reception.
- Incorporate the seashell motif on your favor tags.

Repeating the shell logo/motif and using the Navy and White palette throughout the event helps to brand the event and create a unified, stylish experience for your guests.

Brand Styling, a design service for new start-ups and small businesses. We offer brand development, including design solutions for logo,packaging, branding and identity services. Every business should have a visual identity that’s equally as strong as its mission. We enjoy working with a variety of creative-driven businesses - clothing boutiques, artists, designers, craftsman, artisans and food, and anyone else ready to take their business to the next level.

PROCESS

1 / How do I start?

Go through our website and decide on the types of services that you like. At Nineteen Design Studio, we offer three services for wedding – our Collection designs, Semi Collection designs and Custom designs.

2 / How do I order from the collection?

You can go through the collection on our website. Each collection where you will be able to view all the different designs on our website.You are encouraged to contact us via the inquiry form to request pricing to see Nineteen Design Studio is a good fit for you and your project.

DESIGN & CUSTOMIZATION

1 / What is the difference between collection, semi-custom and custom designs?

Collection is when you choose an existing design that is listed in our collection of invitation designs. You can change the colors and wording on these designs for no added fee. This is our most budget-friendly category.

Semi-custom is when you choose an existing design(s) from our offering as “inspiration” to create a modified version of that design. Pricing for semi-custom designs will depend on the design changes you are interested in exploring.

Custom is our start-from-scratch option. It’s the ultimate in personalization, but also the most costly. Led by Joanne, she collaborates with you (and your wedding planner, if applicable) to create a completely original or designed stationery suite for your wedding day. This can include wedding invitations, save the dates, programs, menus, table numbers, and place cards, seating cards, signage, welcome letters and other stationery and paper goods.

Because each order is unique, we like to offer accurate pricing based on your order. The final pricing is determined by the combination of pieces you select, their sizes, paper stock, printing methods, number of ink colors, finishing, and by the extend of custom designing and alternations. We will take into consideration all the unique factors of your stationery requirements to you a best pricing and overall quality.

2 / How long does the process take?

Collection and Semi-custom pieces can take anywhere from 7 days to 2 weeks, depending on how quickly you get back to us with feedback. Printing and delivery takes an additional 2 to 3 weeks.

Custom pieces vary greatly depending on the scope and complexity of each project. The average turnaround time is about 6 to 8 weeks, including printing for wedding invitations (additional time is required for "day-of" stationery items). We will work with each client to come up with a schedule tailored to his or her needs.

The custom design process typically entails:

- Initial consultation: Discuss/review your ideas and inspiration, brainstorm concepts.
- Contract signing: Secure your design time by submitting your 50% down payment and signed contract.
- Initial proofs: Draft design direction for review & feedback.
- Revisions: Adjustments to the design, culminating in final approval.
- Production: Printing and assembly, if required.

3 / How far in advance should I contact you about custom work?

Customization services usually entail a longer lead-time. We want to give you the best attention hence, we only take on a limited number of custom orders each year so please contact us as soon as soon as you book your venue and reserve your wedding date.

4 / Will you be designing my save the dates, invitations and day-of items all at once?

No, in order to keep the process streamlined and not too overwhelming, our process is to complete designs in phases. We’ll start with save the dates, and subsequently move on to invitations once the save the dates have been mailed, or whichever is applicable. The standard time to start on day-of items is 3 to 4 weeks before the event.

5 / Who has the ownership of the designs?

All custom designs are licensed exclusively to the client prior to and 3 months after their wedding or event. Thereafter, Nineteen Design Studio reserves the right to publish or license the artwork.

6 / Can you change the fonts for the Collection?

The fonts and design elements for each of our stationery are very carefully chosen to work in harmony with one another to create just the right visual balance. Introducing new elements would shift the visual balance and the style of the design would no longer be the same – therefore, we do not offer design adjustments or customization.

7 / Can you work with my budget?

A great amount of detail and time goes into creating each custom order. We use quality materials and create unique designs catered to each client's desires. For these reasons, custom orders tend to cost much more than our personalized line. However, we do offer a variety of options and try our best to work within a variety of budgets whenever possible.

8 / When should I mail my invitations?

Save the dates should be mailed at least 6 months prior to your wedding. Formal invitations should be mailed 4 to 6 weeks before a local wedding and 8 to 10 weeks before a destination wedding (or a wedding in which most of your guests will be arriving from out of town). Keep in mind; printing and delivery will take between 2 to 3 weeks from the time that your stationery is approved.

9 / Do you offer rush services?

Yes, we’re flexible and can accommodate most rush timelines. Our rush fees vary depending on the timing and complexity of your project.

10 / Can you print my guests’ addresses onto the front of the formal invitation envelope?

No, we do not currently offer this service. However we can work with you on beautiful address labels.

11 / Can we hire you to design our stationery and print then ourselves?

Because we want to preserve the integrity of our designs, we handle all of our printing and no longer allow clients to purchase files and print them on their own.

12 / Do you design for events other than weddings?

We certainly do. We are not limited to weddings even though most of our work are custom invitations. We have previously done projects ranging from logo design to children's parties. We are open to any work that you have in mind and offer full print design studio services.

13 / Can I order samples?

Yes, the sample packs can be ordered here. Each sample kit includes random samples in our in-house paper. If you have a specific design in mind, we will do our best to accommodate your request, but our samples change daily so we cannot guarantee the availabilty of the design you are interested in. Since being as environmentally friendly as possible is one of our goals, we don't overprint orders unless necessary.

MATERIALS & PRINTING

1 / What kind of papers do you print on?

All of our designs are printed on fine, high quality, FSC-certified papers (we take great pride in our paper and searched high and low to find a printer that would use it). Our standard stock is a heavy weight 300gsm that comes in shades of natural, ecru and natural white that has a soft, smooth finish. We also offer other specialty papers such pearlescent or textured by request. Please contact us for a quote.

2 / What and why 300gsm?

The acronym 'gsm' stands for grams per square meter, i.e. a square meter of 300gsm card, placed on the scales will weigh just that. Paper and card are manufactured and sold by the metric ton in Europe, so weight has always been the dominant measure when specifying paper and card requirements. Card, or board to give it its proper name, is sold using weight to give the buyer more information.

Examples of paper types:

- 80gsm – “value” photo copy paper
- 100gsm – still flimsy, but sold by some personalized stationers
- 160gsm – our favourite premium writing paper weight, widely used and the weight of our stunning diamond and wallet envelopes.
- 250gsm – our signature paper for our digital press.
- 300gsm – what we choose to use for our premium quality invitations and cards.

3 / What types of printing do you offer?

Flat printing  also known as offset printing is typically considered the gold standard for quality and there are many paper stock and material options for offset printing. It is a printing process in which the ink is laid on top of the paper.

Digital printing process represents the latest in printing technology. Print-ready files are sent directly from a computer to a state-of-the-art, professional grade HP Indigo printing press. This method allows for cost-effective short print runs, fast turnaround times and minimal waste.The downside to digital printing is that the digital printing machines cannot print metallic colors and Pantone inks are not used as it can be difficult to get a perfect color match. Nineteen Design Studio reserves digital printing for low quantity print runs or designs that have multiple colors.

Foil stamping is one of our favorite printing processes. A foil plate is created and pressed into the paper, transferring a metallic foil design onto the paper.

4 / Do I need to provide all the wedding details to you when I place my order?

You do not need to have all your event details finalized before getting started. Final event dates, times, locations, and wording for your invitation suite is confirmed before each piece goes to print. These are all details that can be confirmed at a later time and will not affect the beginning of the design process.

5 / Do all printed items have your logo on them?

All holiday cards, personalized announcements, shower invitations, coasters and boxed stationery have a small logo and website on the back of the card. We can remove this for a fee of $50. All business cards, personalized note cards, wedding invitations, reply cards, enclosures, thank you cards and accompanying paper goods are free of any branding or logo.

6 / I have an invitation designed already – can you print it?

The nature of our business, which requires fair amount of coordination and follow up, we like to direct our time and focus on clients that order from our collections. We no longer offer print-only services on external designs.

PROOFING

1 / How long will it be before I receive my proofs?

This depends on the amount of customization in your designs.
For collection designs, our initial proof turnaround time is 1 to 2 weeks.
For semi-custom designs, 2 to 3 weeks and for custom designs, 3+ weeks. But don’t worry, we’ll give you a timeline before starting your job so you know what to expect from us and when.

2 / Can I get a proof of my wedding invitation before I buy?

Proofs are only sent after you place your order.

3 / How will my proofs be delivered

All proofs are sent in electronic form as PDFs.

4 / How do I view a PDF file?

PDFs can be viewed with Adobe Acrobat Reader, which is free to download. If you have trouble opening a PDF that we have sent you, please be sure to install the most current version of the program.

5 / How many rounds of revisions will I receive on my proofs

The number of rounds of revisions included in your pricing is dependent upon the design category you choose.

For Collection designs, you will receive your initial round of proofs and one round of revisions. This gives you one opportunity to make changes before you receive your final proofs.

For Semi-custom designs, you will receive your initial round of proofs and two rounds of revisions.

For Custom designs, you will receive your initial round of proofs and three rounds of revisions.

There will be a charge for each additional proof depending on the amount of design time required. Please enquire for costing.

Please check proofs and final artwork carefully for accuracy in all aspects, ranging from spelling to technical illustrations when you receive your proof. Once you’ve approved the design, we’ll send it to print.

6 / Can I make more changes after I have approved my proof?

By approving your proofs, you are confirming that you have reviewed your proofs very carefully, all content is correct and you are giving us the consent to begin printing. If you have submitted approval in error, please contact us within 24 hours so that we can accommodate your changes before your order goes into production. When submitting the contact form, please include "Approval Error" in the comment section, along with the change you need to make. Also be sure to enter your order number in the space provided on the form.

Once production begins on your order, changes cannot be made. Nineteen Design Studio is not responsible for any errors that were not detected by the customer during the proofing process. We cannot stress enough how important it is to review your proofs carefully.

7 / Will I receive a hard copy sample before printing

No, you will not receive a hard copy sample of your stationery before printing. The set up costs associated with printing are high, so it is cost prohibitive to print just one sample. However, if you would like us to send you a digital printout of your design, let us know. The cost for this is $30 for each physical proof inclusive of delivery.

INTERNATIONAL CLIENTS

1 / Do you work with international clients?

Yes! We primarily work with our clients through e-mail and our neatly organized online project management program. In addition to this, shipping internationally is not a problem and just might be cheaper than you think.

2 / Are there extra fees to ship internationally?

Yes. We can give you an estimate with your quote. We accept international orders and are able to dispatch to all countries under Singapore EMS coverage, which includes 220 countries in 5 regions. Nineteen Design Studio dispatches all international orders via Singapore EMS. Shipping rates are calculated based on the total weight of the items in your order and the location of the shipping address. You will be receiving a tracking number from us once your order has been dispatched.

International orders may be subject to additional customs fees and duties. Nineteen Design Studio will not be responsible for any taxes, duty, confiscations and any other further additional charges that may be implemented by the laws & regulations of your country.

PRICING

1 / How much does the wedding stationery cost?

A number of factors determine the cost of wedding stationery, including: custom vs. collection, print method, and quantity. Please take a look at our pricing catalog or contact us for a custom quote!

2 / Is there a minimum order amount?

For Collection, there is a minimum of 50 sets for invitation that is printed using digital press. For any other items that require flat printing and post finishing work such as foil stamping, a minimum of 100 sets is required. As for custom projects, there is a minimum of $1,500.

PAYMENT & PRICING

1 / What currency are the prices displayed in?

All prices are stated in Singapore Dollars (SGD) and are all inclusive of prevailing GST charges.

2 / What type of payment do you accept?

We accept Credit Cards via PayPal & Internet Bank Transfer.

3 / What type of Credit Cards do you accept?

We accept Visa and MasterCard via PayPal. Order will only be processed after the payment has been verified.

4 / What is PayPal?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

5 / Do I need a PayPal account in order to purchase items?

No, you do not need a PayPal account. You can pay using credit / debit cards without having a PayPal account. When you are redirected to the PayPal payment page. You will be presented with the following options. Please select option 2 and key in your credit card details.

  • - Log in to your existing PayPal account.
  • - Don't Have PayPal account. Sign in as PayPal Guest.

 Please click here for more information

SHIPPING & DELIVERY

At Nineteen Design Studio, we aim to keep shipping as affordable and fuss-free. And more importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.

1 / Local Delivery

All Singapore orders above $100 will automatically qualify for free standard delivery at checkout! Delivery takes 2 - 3 days via SingPost standard mail. Items are delivered to your mailbox, or they may be dropped at your door if your mailbox is full. We deliver to any valid Singapore address including hotels, condos, offices, concierges or receptions.

Nineteen Design Studio contracts SingPost to make deliveries. Hence, we hope you understand that Nineteen Design Studio cannot be responsible for any late deliveries as these factors are beyond our control.

2 / Do you ship internationally?

Yes, we do accept international orders and are able to dispatch to all countries under Singapore EMS coverage, which includes 220 countries in 5 regions. Nineteen Design Studio dispatches all international orders via Singapore EMS. Shipping rates are calculated based on the total weight of the items in your order and the location of the shipping address.You will receive a tracking number from us once your order has been dispatched.

International orders may be subject to additional customs fees and duties. Nineteen Design Studio will not be responsible for any taxes, duty, confiscations and any other further additional charges that may be implemented by the laws & regulations of your country.

CANCELLATION & REFUNDS

1 / How do I cancel my order?

If you decide to cancel your order within 7 calendar days of payment of deposit or before our designers have created your proof, we are happy to refund your purchase minus a cancellation fee of $50.

If you decide to cancel your order after our designers have created your proof, you will be entitled to a 50% refund of the deposit.

Once you approve your proof, we are unable to change your order. You will be liable for payment of the full sum of the job if cancellation is made after we have received your final approval, as the production process would have been initiated. Please refer to our Service Order Agreement Terms & Conditions for specific details.

2 / How do I return my order?

We are unable to process returns, however, if we have made an error while processing or printing your cards, we will gladly reprint the cards at no additional cost to you. Please contact us as soon as possible so we can assist you.